Terms of Service

WASHED. is a membership-based mobile car care service operating in Singapore. We provide professional, scheduled vehicle maintenance directly to your parking location after hours.

By registering for a WASHED. membership, creating an account, or using our services, you agree to these Terms of Service.

WASHED. offers three membership tiers, each billed monthly on a recurring basis:

• ●Essential — S$89/month: Exterior service twice a month
• ●Plus — S$149/month: Exterior service twice a month + Interior service once a month
• ●Signature — S$229/month: Signature Exterior twice a month + Signature Interior once a month

Membership inclusions, service frequencies, and pricing are as described on our Memberships page at the time of your subscription. All plans are recurring monthly subscriptions.

Membership fees are billed monthly in advance via Stripe, our payment processor. Your subscription renews automatically each billing cycle until cancelled.

You can manage your billing, update payment methods, and view invoices through the Stripe Customer Portal accessible from your Member Dashboard.

If a payment fails, your membership may be placed in a Past Due state. We will notify you to update your payment method. If payment is not resolved, your membership may be suspended or cancelled.

WASHED. does not directly store your full card details. All payment information is processed securely by Stripe.

WASHED. provides scheduled mobile car care after hours at your registered parking location. Your preferred service day is noted during onboarding, but actual scheduling is subject to route planning, crew availability, and operational capacity.

We do not guarantee a specific arrival time. Services are scheduled as part of a route and may be affected by weather, access conditions, and operational factors.

You are responsible for providing accurate service location details, including parking type, level, lot number, and any access instructions.

Your vehicle must be parked at the confirmed service location and accessible to our crew on the scheduled service night. If our crew cannot locate or access your vehicle due to incorrect location details, the vehicle not being present, or access not being provided, the service will be marked as Unable to Service and we will work with you to reschedule. On the first such occurrence, your service entitlement for that cycle will be preserved. If repeated access failures occur within the same service cycle, WASHED. may treat the service as consumed. We retain discretion to make exceptions for exceptional circumstances.

Some locations may require management approval or may not be eligible for our service. We will review and confirm your location during onboarding or when you update it.

You may request a reschedule of your service through your Member Dashboard. Reschedule requests are subject to approval and scheduling availability.

If you need to change your service night, please submit a reschedule request before your scheduled service date. We will do our best to accommodate alternative dates.

Singapore weather can affect exterior car care services. In the event of rain or other adverse conditions, we may delay your service to later in the evening or reschedule to another night.

If your service is delayed, we will notify you. Your service remains scheduled for that night unless we confirm a reschedule. No additional service is consumed by a delay.

If your service cannot be completed due to weather or any WASHED.-caused operational issue (including crew availability, equipment, or scheduling problems), your service entitlement will not be consumed. We will reschedule your service at no additional cost using the existing scheduling process.

You may cancel your WASHED. membership at any time through the Stripe Customer Portal or by contacting us. Cancellations take effect at the end of your current billing period.

You retain full access to your membership entitlements until the cancellation effective date. No further billing cycles will be charged after cancellation takes effect.

You may cancel at any time with no minimum notice period. Cancellation takes effect at the end of your current paid billing period — no new billing cycle will be charged.

Membership fees are generally non-refundable once a billing period has begun, including for unused services within that billing period, except where required by applicable law or where WASHED. determines otherwise.

You are responsible for disclosing any pre-existing damage to your vehicle. WASHED. is not liable for damage that existed prior to our service.

Our crew takes before and after photos of each service for quality assurance and verification purposes. These photos may be reviewed by our operations team.

WASHED. provides professional exterior washing, interior cleaning, and detailing services. We do not provide paint correction, body repair, or mechanical services.

WASHED. services are subject to reasonable limitations, including but not limited to:

• ●Vehicle accessibility at the confirmed parking location
• ●Weather conditions on the scheduled service night
• ●Crew and operational availability
• ●Location eligibility and management approval where required

We reserve the right to refuse or discontinue service to any customer whose vehicle condition, location access, or conduct makes service impractical or unsafe.

You agree to provide accurate and current information, including your name, contact details, vehicle information, and service location. You are responsible for keeping this information up to date.

Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

For any questions, concerns, or support needs, you can reach the WASHED. team via:

• ●WhatsApp: +65 8999 1520
• ●Email: washedsg@gmail.com

We may update these Terms from time to time. Material changes will be communicated to active members. Continued use of the service after changes constitutes acceptance of the updated Terms.

WASHED. Singapore
WhatsApp: +65 8999 1520
Email: washedsg@gmail.com
Website: getwashed.me